Frequently Asked Questions
Everything you need to know about shopping with Stasis.
What is the Stasis shipping policy?
We offer free standard shipping on all domestic orders over $150. For international orders, shipping rates are calculated at checkout based on your location and preferred delivery speed.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached. Use our online portal to generate a prepaid return label.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for item-specific advice.
Can I modify or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.
What payment methods do you accept?
Stasis accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we partner exclusively with fair-trade certified factories.